Bend urgent care clinic earns state's top review rating

BEND, Ore. - Family Choice Urgent Care in Bend has achieved a near-perfect rating of 4.9 and nearly 600 reviews within just over two years of business. That makes Family Choice Urgent Care the #1 rated and most reviewed urgent care on Google for the state of Oregon.


"Consumers read an average of 10 online reviews before feeling able to trust a local business, so the community of Central Oregon is fortunate to have a medical practice with this type of reputation in their backyard," the facility stated in a news release, which continues below: 


Family Choice is a local family-owned business started by a community physician who wanted to improve the delivery of urgent care in Central Oregon. “I wanted to put the 'urgent' back into urgent care and shift the focus of walk-in care back to the patient,” says Dr. Terri Mucha, owner and operator of Family Choice Urgent Care.


Jamey Robson, director of operations for Sprout Marketing Group, Family Choice’s third-party marketing firm, said, “We work with urgent cares all across the country, and I can say that we don’t have many clients who have hit this amazing milestone, let alone within a two-year period."


"Just to give you an idea, there are over 10,000 urgent cares in this country and the majority of them have less than 100 Google reviews to their name. The health care industry isn’t like the hospitality industry in the sense of generating reviews, because health care is more of a private matter for most people.


"Most of us expect restaurants and hotels to have over 500 reviews, but not an urgent care. So, what makes this Family Choice different? I guess you’ll have to see for yourself,” he added. Family Choice Urgent Care has been a client of Sprout’s since they opened two years ago.


A 2018 study shows that 86% of consumers read reviews for local businesses (including 95% of people aged 18-34) no matter the industry, and majority of consumers will only use a business if it has 4 or more stars. We are now encountering smarter consumers. In fact, consumers read an average of 10 online reviews before feeling able to trust a local business, according to the 2018 Local Consumer Review Survey. “This is why we chose to use online reviews as our strategy to stand out against other urgent care facilities that have been there for years,” said Robson.


Just within two short years after opening their doors back in December 2016, Family Choice Urgent Care has found themselves not only the highest rated and reviewed in Bend, but for the entire state of Oregon. Don’t take our word for it, just Google it yourself and crawl the 150+ health care facilities in Oregon that offer Urgent Care services. “I am thrilled to be the best in the state. Our mission is to treat our patients like family. I am so glad patients feel we are indeed doing that” said Dr. Mucha.

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