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Pacific Power can text outage updates to your phone

Want to get timely updates about power outages affecting your home or business? Pacific Power can now send it right to your phone.

"In the past, customers would call or go online for updates on outages," said Aric Muhlestein, Pacific Power director of customer service and support. "Now, after they sign up, customers can receive text or email updates on an outage, including changes to the estimated time of restoration and cause. We also have options for billing reminders and payment information."

Pacific Power developed the new alerts option based on direct feedback from customers. You can register on the Pacific Power website at pacificpower.net/alerts and pick which types of notices you want to receive.

Pacific Power mobile phone app users already have access to similar information and updates, but can still sign up for the text alerts if they find that more convenient. Get the app at pacificpower.net/app.

"We wanted to make it simple for our customers to have quick and easy access to the most up-to-date information," Muhlestein said. "This new offering makes that happen."

Other website updates include a new energy usage and temperature graph on the customer account summary page, and a faster, more streamlined process for when customers move.

Additional enhancements are planned for 2018 as part of the company's efforts to improve customer communications and provide more ways for customers to manage their energy use.


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