"I want to tell you something before you hear it from someone else," Jones said.
Conklin's heart stopped. A medical scare? A death? His mind was racing.
"I got a C in one my classes," Jones replied. "And I want to explain why."
Jones is pursuing a bachelor's degree at Georgetown University, and Conklin's group has assisted him with tuition, rent and expenses like his computer.
When Conklin heard that Jones' news was just a bad grade, he felt more than relief. He felt pride.
"I was proud that he trusts me enough to give me a call," Conklin said. "It showed tremendous character."
For Conklin, that's what his program is all about.
"What we try to do is focus on the future, the potential," he said. "We can't focus on the injury, even though it's hard not to because you're looking at a young man with no legs or arms, or burns.
"You really have to listen hard, look into their eyes, look for that spark that says: 'This guy has potential. Let's see what we can do to help him get there.' "
Want to get involved? Check out the Sentinels of Freedom website and see how to help.