America's best major airlines

POSTED: 7:48 AM PDT April 3, 2012    UPDATED: 6:11 AM PDT April 8, 2014 
Airline pilots

Embry-Riddle Aeronautical University and Wichita State University used Department of Transportation data to rank the top major U.S. airlines in 2013. The study examined on-time arrivals, mishandled baggage, bumpings due to overbooking and consumer complaints.