Past gripes about cable TV and broadband companies have focused on high rates and the difficulty of getting customer-service help over the phone, according to ACSI research.
Many consumers now pay more for TV and Internet service than they do for heat or electricity. Consumers in most areas of the U.S. don't have a choice between cable TV providers, which makes them feel helpless when rates rise or service is poor, VanAmburg said.
Would my cable offerings change?
In terms of services, this could be a win for Time Warner Cable customers.
If the deal goes through, TWC customers would likely be offered Comcast's wider menu of channels and services. While Comcast customers aren't necessarily satisfied all the time, a lot of its hardware and software has gotten high marks.
In its announcement of the planned merger, Comcast said that, among other services, it offers "50,000 video on-demand choices on television, 300,000 plus streaming choices on XfinityTV.com, Xfinity TV mobile apps that offer 35 live streaming channels plus the ability to download to watch offline later, and the newly launched X1 cloud DVR."
If the merger goes through, Comcast also would become the largest broadband provider in the United States. So Time Warner Cable subscribers would presumably have new options on that front as well.